Where Can I Go For Support?


If you are having problems or feel you are struggling to cope, as a start you can:

  • Talk to someone you trust
  • Let family or friends know what’s going on for you. They may be able to offer you some support


If you find it difficult to talk to someone you know, you can:

  • Call your GP and ask for an emergency appointment - It might also help to request a double appointment to have more time for a good conversation
  • Call 111 out of hours - They will help you find the support and help you need.


If you don’t feel that you can keep yourself safe, you are thinking about hurting yourself or feel like you want to die, it is important to tell someone now. If you live in Northumberland, you can contact:

  • Northumberland Crisis Team on 0303 1231146
  • You can also contact Samaritans on 116 123
  • You can also visit your nearest A&E department


There are many organisations that can offer their own specialist help and support. Some of these are:

The Samaritans

The Samaritans provide a 24 hours a day, 365 days a year service offering a safe place for people to talk. This service is free and the quickest way to contact them is by phone on 116 123 or you can email Jo@samaritans.org


Domestic Abuse and Sexual Violence

Domestic Abuse can be physical, psychological, emotional, financial or sexual and effects women and men. Cygnus Support is supported by the Office of the Police and Crime Commissioner to offer therapeutic support to victims of domestic abuse. We also run the Recovery Toolkit course which helps people to build confidence and move forward having left an abusive relationship.

If you are suffering abuse and require advice or practical support Northumberland Domestic Abuse Service (NDAS) is an independent registered charity that provides comprehensive support to anyone experiencing, or affected by Domestic Abuse In Northumberland. They can be contacted by phone on 01434 608030 or email help@nda.services. Alternatively, you can visit their Facebook or Twitter pages for regular updates.



If you are a woman or girl over 13 who has experienced any form of sexual violence at any time in your life Rape Crisis Tyneside and Northumberland offer free, confidential support, information and counselling. Click the button below to be directed to their website. 

You can contact their helpline on 0800 035 2794 or email emailsupport@rctn.org.uk



Similar Mental Health Services Available Online:


Kooth is an online support site commissioned by the NHS, Local Authorities, charities and businesses to provide anonymous and personalised mental health support for Children and Young People. It was launched in the county in 2020 and today they have over 4000 logins per day. They provide end to end support whatever the need and aim to help people feel safe and confident in exploring their concerns and seeking professional support.

Kooth aims to create a welcoming space for effective personalised digital mental health care - they provide support through a variety of ways including counselling and mini activity hubs.

Support can be accessed 24/7 and no referral is needed.



Qwell launched in April 2022 and provides free online mental health support to adults in Northumberland thanks to the NHS Northumberland Clinical Commissioning Group (CCG) and Kooth PLC.

The partnership aims to ensure that every adult, young person and child over the age of 11 now has access to safe digital support outside of the normal 9-5 working day.

Support is completely free, anonymous and no referrals are needed from a health professional. There are no thresholds or criteria to meet to qualify for support.


Click the buttons below to visit their websites for more information:




Our Services


Aside to the specialist organisations listed above, we offer a range of support depending on any issue(s) that you may have.


To find out more about the services we offer and the different types of support that are available, click the link below:

Alternatively, you can get in touch with us to enquire about our services. You can also refer yourself into Cygnus.