Privacy Policy

Copyright © Cygnus Support, all rights reserved. Unless otherwise stated, the copyright of all the information, materials, images, logos, downloadable documents and video content on this website belongs to Cygnus Support. Information may not be published in any other format without our express written permission.


Privacy policy
 We are committed to protecting the personal information of all visitors to this website.

In order to carry out work on your behalf we collect the following personally identifying information when you submit an enquiry form;

  • Full Name
  • Email address
  • Telephone

 
Data Usage

This Data is required in order that we may communicate with you and/or your business to aid us with carrying out services as contracted by you.

 

Sharing Your Data

We only share information where required by law or with carefully selected contractors and specialists to help us provide our services. We only share Data with other companies who are GDPR or ISO 27001 compliant. We are careful to minimise such sharing.

We may also share your Personal Data if:

  • The Law or a public authority says we must share that Data
  • If we need to share personal Data in order to establish or defend our legal rights, this includes providing personal Data to others for the purposes of preventing fraud and reducing credit risk to any other successors in title to our business

 
Your Rights and Choices

You have the right to see the Personal Data we hold about you under the GDPR, this is called a Subject Access Request. If you wish to see this Data then please inform us in writing, via our contact form, or by emailing admin@cygnussupport.com.

Please inform us if you believe any of the Data we hold regarding you is inaccurate and we will update accordingly.

You also have the right to ask us to delete all Personal Data we hold about you. Again, please submit this request via email.

 

Google Analytics/Cookies

In order to improve your experience on our site, we may use cookies. Cookies are small files that are widely used in order to make websites work more efficiently. Most web browsers allow some control of cookies through browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage or delete them from your computer, click here.

We may, from time to time, engage in re-marketing, which means third-party vendors, including Google, may display our adverts on the internet, based on your prior interaction with our website. To find out more about how Google uses any data it collects, please click here. Any information collected via cookies is used solely for this purpose and no other purpose.

Google Analytics does not identify individual users or associate your IP address with any other data held by Google and we use our reports provided by Google Analytics in order to help understand our traffic and usage of the website.