Frequently Asked Questions

Cygnus Support

Anyone who is a resident of Northumberland aged 14+ can access the services.

Be You Programme

Any parent(s) and/or carer(s) of Primary and Secondary aged children in the Trailblazer School Areas of Ashington, Bedlington, Blyth and Hexham.

Young People's Mentor

Residents within the Wansbeck area who are aged 16-24 and not currently in education, employment, or training (NEET), or are at risk of becoming NEET are able to take part in the scheme.

Bereavement Support

Any resident in Northumberland whose mental health and wellbeing is primarily impacted by a bereavement may use this service.

Social Prescribing

Patients of the Wansbeck PCN (Seaton Park, Bedlingtonshire, Gables or Guidepost GP Surgeries), can use this service.

No. All of our services are delivered completely FREE of charge.

We are open Monday - Friday between 9am - 4:30pm.

Our last counselling session(s) for each day will start at 3:30pm.

Please Note: We are not a Crisis Team nor are we available 24/7. Should you require any urgent support, click here for a list of available options.

We currently offer a blended approach with a mix of remote and in person support.

Remote support via phone or a video call is the primary method of delivery for a lot of clients currently.

Face-to-face appointments are available where there is a risk and vulnerability has been identified. Necessary safeguarding procedures must be followed by both staff and clients.

In person appointments may vary and will also depend on counselling availability.

Typically 7 sessions are available. In certain circumstances more be made available, but this is on a case-by-case basis.

If you feel you no longer require our services, speak to you counsellor, coach or worker to see about ending with them sooner.

All of our services are completely voluntary and you are under no obligation from us to keep attending. If you feel our services are not for you or are no longer required, you can request to end them.

Please get in touch with us if you are unable to attend a session, otherwise this can end up costing the service money.

We understand that things might crop-up last minute and you may not be able to attend an appointment.

We ask that you let us know in advance if you are unable to attend and provide us with a reason. We will then attempt to reschedule the appointment to a suitable time.

Failure to attend two consecutive appointments without formally cancelling or without notice will result in you being discharged from the service.

No, the services are not mandatory, meaning you are not forced to take part. We ask that if you do decide you no longer wish to participate to let your counsellor, coach or worker know promptly.