About Us


We have been providing mental health and well-being services to people in Northumberland for over 35 years. Support includes counselling, psychotherapy, education and training.

We have come a long way since we were founded in 1984; expanding our services, supporting more people and working in partnership with other organisations. To recognise the progress we’ve made, we changed our name from Women’s Health Advice Centre (WHAC) to Cygnus Support in 2016.

We believe in working with integrity to deliver a valuable service that empowers people in Northumberland to improve and change their lives.

We believe in delivering services where they are most needed and so in addition to our main centre in Ashington, we now also work from hubs across the county in Hexham, Berwick, Alnwick or Blyth.






We have a dedicated team of staff and volunteers who are passionate about promoting mental health and wellbeing which enables people to live a good life. To support our team, we have achieved these accreditation's and awards:

Accreditations / Awards

North East Better Health @ Work Award This award recognises our achievements in addressing health issues in the workplace and we have achieved the highest level which is Maintaining Excellence. Following this scheme enabled us to move forward in a structured and supported way and helps us to maintain a happy and healthy workplace. Our team tell us that they feel empowered by the campaigns we run to improve their physical and mental health.

Mindful Employer We are a signatory to the Charter for Employers who are Positive About Mental Health and are very proud to publicly commit to working towards better practice and policies in mental health

Matrix Standard We have achieved the Matrix Quality Standard for over five years. We use this valuable tool to assure our clients of our commitment to providing excellent advice and support services. The Standard allows us to assess and measure our services and to focus on continually improving what we do.