About us

Our mission: Cygnus Support is a registered charity and is supported by a number of funding partners to provide high quality services that are predominantly free to the end user. We provide women, men and young people (age 14+) in Northumberland with high quality counselling, personal development, education and information on issues contributing to their general health and wellbeing.

Our values: Cygnus Suport is a key organisation in the network of wellbeing services providers in Northumberland. We aim make a difference to individuals' lives by providing a safe and supportive environment. We are positive, non-judgemental, respectful and professional in everything we do. We are committed to being accessible and welcoming to all. We encourage individuals to take responsibility for their own physical, emotional and social well-being, and to help them develop a positive attitude.


Annual Reviews

We carry out regular reviews of our services. Earlier reviews and evaluations (under our previous name - Women's Health Advice Centre) are availabe here 



2016 Annual Report


2016 Counselling Evaluation

2014 Annual Report

2014 Counselling Evaluation

Our team

Cygnus Support is a highly professional organisation with comprehensive staff and volunteer support systems. We have a small core team of staff with a wealth of experience, as well as a team of skilled volunteers and we are committed to providing high quality services and support to anyone who needs it.                                               


  • Claudia Venosa, Chief Executive
  • Judith Pleasance, Office Manager
  • Lucy Greensmith, Counselling Manager
  • Lisa Noble, Administration Worker
  • Victoria Chan, Counsellor
  • Nicola Madill, Counsellor
  • Sue Holdsworth, Counsellor
  • Angela Hara, Development Counsellor

To contact us click here, or call 01670 853977. To find out more about the benefits of volunteering at Cygnus Support, click here.

Contact us

Cygnus Support delivers services across Northumberland and has its central administration base in Ashington.

The Centre in Ashington, just off the High Street

You can find us at:

1 Council Road
NE63 8RZ

Call us on 01670 853977 or Email:  admin@cygnussupport.com

Quality & awards

We work hard to provide high quality services and support so we're very proud of the awards we've won over the years under our previous name of Women's Health Advice Centre. Recent awards include:

  • 2013 Matrix Standard
  • 2013 North East Better Health at Work Continuing Excellence
  • 2012 North East Better Health at Work Continuing Excellence
  • 2011 North East Better Health at Work Gold Award
  • 2010 Matrix Standard
  • 2010 Nancy Barbour Award
  • 2009 Award Winner for Service User Involvement at the Women's Mental Health Conference – trophy awarded
  • 2009 Healthy People, Healthy Business & Better Health at Work Silver Award
  • 2009 to date Accreditation - NCFE Approved Centre for Training
  • 2008 Wansbeck Works Best Practice Award
  • 2007 Healthy People, Healthy Business Bronze Award


Would you like to be part of Cygnus Support?

Cygnus Support is on a journey and we have a number of exciting projects happening across Northumberland. We have been successful in attracting three years funding from the Big Lottery Fund to deliver these projects. We also support victims of crime (including domestic abuse) with financial support from the Police and Crime Commissioner.

We have funding for other projects including the Bridge Project (Big Lottery Fund and European Social Fund), counselling to prevent homelessness (Northumberland County Council) and Fresh Ideas to help us set up a commercial arm to enable us to become financially sustainable in the future.

We have a committed Board of Trustees but we need to appoint more trustees to help us deliver our strategy for the future.

We are particularly interested in recruiting trustees with experience in the following areas:

Finance, Legal, PR & Communications, Marketing, IT, Social Media and Fundraising

Even if your experience is not in one of these areas we would still like to hear from you.

The Board meets every six weeks and there is an expectation that each trustee will also sit on one of our sub-committees.

Travelling expenses are paid but there is no remuneration for trustees.

If you would like to learn more about Cygnus Support or what it is like to be a trustee then please contact Jill Scarr, Chair on 07764 996571

Application forms are available from judithpleasance@cygnussupport.com , 01670 853977, or write to Cygnus Support, 1 Council Road, Ashington, NE63 8RZ

Branding guidelines

Because we work with a number of different partners and funders to deliver a range of services we have produced a brand toolkit to help staff, volunteers, funders, stakeholders and partner organisations to communicate who we are and what we do and to ensure consistency across all of our communications.

Please contact us to request a copy.



Cygnus Support welcomes Lesbian, Gay, Bi-Sexual and Transgender clients

Funded and Supported By



Design by CITA